In case of emergency
In case of emergency
In the event of an emergency, consular information and assistance is provided:
On the Embassy's general phone number +1 613 567 5458 - Monday to Thursday 10:00-16:00, Friday 10:00-15:00 (12:00-12:45 lunch break).
ATTENTION: After office hours, as well as on holidays and days off, in case of accidents or other emergencies, please call the Ministry of Foreign Affairs of the Republic of Lithuania on +370 5 236 2444.
Functions of the Consular Officer
If you became a victim of a crime
If you have been robbed or mugged, you have lost all your money, you have lost your identity documents, you or your relatives have been subjected to violence and/or you or your relatives have been admitted to a medical institution, you or your relatives have been victims of human trafficking, inform the nearest Royal Canadian Mounted Police detachment immediately.
For stolen or lost documents issued by Canadian authorities (PR card, driving licence or health card), contact the competent Canadian authorities. Information number for lost documents in Canada is +1-800-622-6232.
If you have lost documents issued by the Republic of Lithuania, please contact the Embassy of the Republic of Lithuania in Ottawa.
If your bank card is stolen, you must report it to the bank directly.
What to do if a family member goes missing abroad?
If you are currently living in Lithuania and you are looking for a family member who has gone abroad, you should contact the nearest Lithuanian police office - the police station of your place of residence.
For more information visit http://www.policija.lt
For more information, click here.
If you are currently living in Canada, you should immediately contact the nearest Canadian police station (Royal Canadian Mount Police) or call 911.
In case when your family member dies in Canada
What to do when someone dies: Checklist - Canada.ca.
To register the death of your family member in Lithuania, contact the Embassy of the Republic of Lithuania in Canada.
If the deceased citizen was insured in Canada, the insurance company will handle the repatriation of the body and take care of all the necessary formalities.
If the deceased citizen was not insured in Canada, the family must arrange for the repatriation of the body and cover all associated costs, either personally or by contacting a funeral services company. A contract for the repatriation of the body must be issued by this company, and a notarized power of attorney will be required to organize the repatriation.
You can find a list of funeral service companies in Lithuania and their contact details here.
You can find a list of funeral service companies in Canada and their contact details here.
IMPORTANT: Diplomatic missions or consular offices of the Republic of Lithuania abroad do not organize the repatriation of deceased citizens or their funeral arrangements. This responsibility lies with the family members or a funeral service company authorized by them. Diplomatic missions or consular offices do not provide social benefits in the event of death, nor do they assist in applying for or paying such benefits.
If you plan to repatriate the deceased's body from Canada to Lithuania, please contact the Embassy of the Republic of Lithuania in Ottawa. If the body is transported in a coffin, the Lithuanian Embassy will issue a permit to repatriate it. If the body is being transported in an urn, no permit from the Lithuanian Embassy is required. A special certificate for transporting the urn is issued by the cremation facility.
If the family of the deceased person does not have the funds to repatriate the body, they may apply for financial assistance from their local municipality in Lithuania. The municipality may provide financial support based on submitted documents that prove the costs of repatriating the body. Such assistance is available if the deceased was not insured or when the event is not covered by insurance, and the family or close relatives have low income.
